Order Status
Simply contact Customer Service and any of our Representatives will be happy to update you on the status of your order. You will need to tell the Representative your order number.

Customer Support Hours:
Monday - Friday: 10am - 7pm EST
Saturday: 10am - 6pm EST
Sunday: Closed

In-store Pickup Status
If you've chosen to pick up your items at a Micro Center store, you may call that store to check on your order. Remember, in-store pickup items must be picked up within two calendar days from placing the order.

Backorder Status
Occasionally, we will run out of items at our fulfillment centers and are happy to automatically place any items that can be re-ordered on backorder for you.

Here's how we'll keep you up-to-date with the status of any backordered items:

• If we find an item on your order that is unavailable for shipment, but is expected to be available within 30 days, we will e-mail you a Backorder Notice.
• After 15 days from the date of your order, if the item has not been shipped to you, we will remind you with a second backorder notification.
• If, after 30 days from the date of your order, we have been unable to send you the item, we will email you notification that the backordered item has been cancelled.
• If, at any time during the 30 days, we become aware that we will be unable to re-order any items on backorder, we will contact you immediately with a backorder cancellation notice.

If you need more information about backordered items, please contact Customer Service.