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Home | Build, Install, & Repair ServicesKeyboard Replacement Service If keys stick or break off, your keyboard may need replaced.
Specifications
Product Information
SKU
962993
Mfr Part#
HARDWARE SVCS
Specifications
Duration
2-3 days
Subcategory
Hardware Repair
Fulfilled
In-Store
Parts Warranty
1 year for replacements parts, if your device is not covered under a manufacturer's warranty, or extended service plan. Warranty for retail parts are covered under the manufacturer's warranty and will vary by part and manufacturer.
Labor Warranty
90 Days
Keyboard Repair Details
- This service applies to replacing a failed keyboard on your laptop computer after a paid and performed diagnostic
- A diagnostic is performed using on-board diagnostics, UEFI firmware, or PC-Doctor to isolate the cause of the problem
- If the keyboard is confirmed damaged, the case is opened to the extent required to remove the keyboard - if integrated with the top deck, all internal components will be removed and the screen assembly detached at the hinges
- The screen assembly is attached to the new top deck, and components reinstalled following the order of prior removal - this ensures all components are reinstalled into the new housing per OEM guidelines
- Original fasteners and screws are used wherever possible on the new top deck and replaced with OEM compatible alternatives where needed - once installed, the system is powered on to perform the Power On Self Test, and if passed, the system is booted into UEFI for the initial keyboard test
- If passed, reassembly is completed, and the case is closed - the system is booted into a PC-Doctor diagnostic to verify all components working correctly
- Finally, the system is booted into Windows for a full keyboard test