You can contact our Micro Center Customer Support Team. Contact information can be found at: http://www.microcenter.com/site/customer-support/contact-us.aspx where there are options for real-time live chat, telephone, and email support. Extensive information can also be found in our Tech Center ESET section at: http://www.microcenter.com/tech_center/cat/3214/Antivirus_-_ESET. Ultimately, in order to purchase the renewal at the special discounted rate, the purchase will need to be transacted on our website once any questions you may have have been answered.