Description: This article contains some of the most frequently asked questions about Troubleshooting TV Issues from Fall 2019.

Q: My TV doesn’t turn on? What can I do?
A: Make sure the power is connected and live. Try a different outlet or surge protector to ensure the outlet is not the problem. Ensure the plug is secured. Sometimes power issues can arise if the plug is part of the way out. This inhibits the TV from getting full power. Try the Power button on the TV instead of the remote. Sometimes the TV is not the issue. The remote may not be sending a proper signal to the TV. If the TV can turn on with its own power button, the remote may need to be addressed.

Q: Does my warranty cover my remote?
A: Yes, if your remote is not lost or stolen, but it depends on the circumstances. A hardware failure or defect would be covered by the terms of the manufacturer warranty or an extended service plan. Contact the manufacturer of your TV if you are within the manufacturer warranty period. If you purchased an extended service plan from Micro Center, then we can assist in facilitating a resolution to the problem - contact information can be found on our support page.

Q: My TV seems to turn on, but it doesn’t get any TV signal. What can I do?
A: Check to be sure it isn’t a channel issue if you’re using a cable box - try multiple channels to see if the problem exists on all channels. Try changing TV inputs to other devices like game consoles, DVD players, or streaming devices. You can also try to pull up the TV menu to see if it shows anything on the screen. If you can see it, then it’s the cable or input device. Try switching out your cables or connecting to different ports. Also make sure you go into the TV menu and switch through all the different input ports to make sure you don’t have it in HDMI1 vs HDMI2 for example.

Q: My TV menu displays but I can’t get anything else to show up on the screen no matter which input I try. What can I do?
A: It’s rare that all of your devices will not work at the same time, but not impossible. One reason could be due to power surges. Plug these devices into another TV to see if you can get any response. Test the same channels on another TV.

Q: I have a picture, but the picture is faded, or the color isn’t right. What can I do?
A: Try changing settings on the TV. There are many different picture settings like color, tint, and contrast. Also try to factory reset the tv, which restores default settings. This should put the TV in the mode that the manufacturer set it to.

Q: I’ve performed all these steps but still am having issues. What can I do now
A: If problems continue, please contact our technical support team for further assistance - contact information can be found on our support page. Note that some extended service plans will not take effect until the manufacturer warranty has expired - this depends on the terms of the agreement that you purchased.

Q: My TV is still under the manufacturer’s warranty. Who do I contact?
A: The manufacturer would be the best place to contact first if you are within the manufacturer's warranty period.