How to create or delete a Profile in Microsoft Outlook

Description: This article will show you how to create or delete a profile in Microsoft Outlook. Creating multiple profiles can be useful for separating email addresses for personal and work use. Deleting and replacing an Outlook profile can fix corruption preventing your account from logging in or email from sending and receiving.

How to create a Microsoft Outlook Profile:

  1. From the Start Menu Search Box type Control Panel. Select the Control Panel app from the search results.
    Windows 10 desktop, Cortana, Control Panel
  2. In the Search bar at the top right type mail and select Mail (32 bit) from the results.
    Control Panel, Search bar, Mail
  3. Select Show Profiles.
    Mail Setup, Show Profiles
  4. Choose the Add button to create a new profile.
    Mail Setup, Profile Window, Add
  5. Enter a name for the new profile and choose OK.
    New Profile Window, Profile Name, OK
  6. Fill in the information for the primary email account for the new profile, then select Next.
    Add account, Account setup, Next
  7. Select Finish.
    Add Account, Finish
  8. If you intend to keep multiple profiles, you can select one to always load by default, or to be asked each time you open Outlook. If you want to set a default, select Always use this profile and chose the one you want from the dropdown menu.
    Mail Profile Setup, Always Use
  9. Select Apply to save your changes.
    Mail Profile Setup, Apply

How to delete a Microsoft Outlook Profile:

  1. From the Start Menu Search Box type Control Panel. Select the Control Panel app from the search results.
    Windows 10 desktop, Cortana, Control Panel
  2. In the Search bar at the top right type mail and select Mail (32 bit) from the results.
    Control Panel, Search bar, Mail
  3. Select Show Profiles.
    Mail Setup, Show Profiles
  4. Select the profile that you want to delete - the default profile is usually Outlook, and then choose Remove.
    mail profiles window, remove
  5. Select Yes to confirm.
    mail profiles window, Confirm removal
  6. To complete the process, it is also necessary to delete the Outlook folder on your computer. Open File Explorer and delete the corresponding folder found in \Users\Your User Name\Appdata\Local\Microsoft.
    File explorer, Appdata Folder

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