Description: This article contains some of the most frequently asked questions that relate to internet connections from Winter 2019.

Q: What is the internet?
A: The internet is a giant network of interconnected devices storing a wide variety of information that computers all over the world can access.

Q: How do I connect to the internet?
A: Computers have two ways of connecting to the internet, using a physical cord to a router, or a wireless connection. The router is then connected to a modem which communicates with an internet Service Provider to provide the computer with access.

Q: What is an internet Service Provider?
A: An internet Service Provider, also known as ISP, is a company that facilitates connection to the internet by connecting multiple end users using their own cables and wireless methods.

Q: Do I need an ISP?
A: Yes, without an ISP connecting you to the internet, you would only see the other computers connected to your equipment on your local network.

Q: What is a browser?
A: Browsers are programs on a computer used to view information on the internet. Common programs include Microsoft Edge, Mozilla Firefox, Google Chrome, and Safari.

Q: How do I know if I am connected to the internet?
A: Windows computers have an icon that shows the status of the connection:

• A screen with a wire – indicates the computer is using a cable connection
• A Screen with a yellow triangle – indicates a problem with the wired connection
• A Screen with a red X – indicates the computer is not connected with a cable
• Multiple vertical bars – indicate the computer is using a wireless connection
• Vertical bars with a yellow triangle – indicate a problem with the wireless connection
• Vertical bars with an Asterisk (*) – indicates you're not connected, but networks are available

Q: What is an IP address?
A: An IP address identifies the computer on the internet, this can be set to a specific number, or it can be assigned by a router. The format is four numbers separated by periods.

Q: Can I change my IP address?
A: Yes, this can be changed in the computers network settings, however by default these addresses are given out by a modem or router to provide internet access using DHCP. Assigning an IP Address manually can cause conflicts and should only be performed if you know what you are doing.

Q: What is DHCP?
A: DHCP, or Dynamic Host Configuration Protocol, is a method used to give computers a unique IP address, and information to connect to the internet such as the Gateway, or DNS server.

Q: What is the Gateway IP?
A: The gateway address tells computers where to send internet traffic. The gateway is usually your modem or configured proxy device that all traffic goes through before reaching the internet

Q: What is the DNS address?
A: DNS, or Domain Name Servers, are computers or servers that map a name to an ip address, an example would be www.google.com to 216.58.192.238. The address is the number of the server your computer will use.

Q: A website does not load, what can I do?
A: Try other websites, this would help check your internet connection. Try a different computer, this would check if it is the website itself. Finally, try a different browser to eliminate a browser issue.

Q: My computer says it is not connected even though the cable is plugged in, what should I do?
A: Check for flashing lights next to the cable. If they are not flashing try a different port on the router, unplug it and plug it back in to ensure it is secured.

Q: My Computer has the yellow triangle, what can I try to do?
A: The yellow triangle means it is connected but is not getting internet Try restarting the modem and router by unplugging them for thirty seconds and plugging it back in.

Q: Why is my computer the only one not able to access the internet?
A: If other devices can access the internet, the computer may be having a driver related issue. This can be reinstalled in Device Manager.

Q: Why is my internet slow?
A: Several factors can be involved, first check other computers to see if the speed is the same. Next try using an ethernet cable to directly connect to the router. Check if you have multiple programs trying to download information simultaneously that may be slowing each other down. When other computers have the same speed, check with your internet provider for any known issues.

Q: How do I check my internet speed?
A: Websites such as speedtest.net or one provided by your internet provider can be used to check the speed of your internet connection.

Q: Why is someone elses internet faster than mine?
A: Speed can be determined by the internet Provider; Each company may have multiple speed packages that can be purchased. Certain times of day can also play a role. You may share a junction box with other customers in your area. If everyone is trying to connect at the same time, your ISPs connection may become congested.