Description: This article addresses troubleshooting Chromecast from Winter 2019.

1. If you see a black screen or a no signal screen:
   
   • Plug in the Chromecast device using the power cord and power adapter that came with the Chromecast device. Use a different outlet to be sure the outlet is working.
   • Make sure the LED light is lit up on the side of the Chromecast device.
   • Change the TV input to the same HDMI input as the Chromecast device.
   • Test the Chromecast device on another TV or in another port on the same TV.
   • Reboot the Chromecast device by unplugging it for about a minute and then reconnecting it.
2. If you get a reconnect me error:
   
   • Check your Internet access see if other devices on your network are working. If not, contact your ISP for further assistance.
   • Check to make sure you are using the correct password or access code for your INTERNET.
   • Check to make sure the Chromecast device is within 15-20 feet of the wifi router.
   • If you have a first-generation device, try using the HDMI extender.
   • Reboot or reset the Chromecast device.
3. If you cannot cast to an Android TV.
   
   • Check the current version of the Google Cast Receiver
     • From the Android TV home screen, select Settings and then Google Cast.
     • Check the version number.
   • Get the latest version of the Google Cast Receiver:
     • Sign in to Google Play on your Android TV then
     • Select My apps, then Google Cast Receiver, and then Update.
4. If you cannot find Chromecast in the Google Home App:
   
   • Check your Internet connection.
     
     • Check to make sure the Chromecast device is within 15-20 feet of the Wi-Fi router.
     • Verify the color of the LED light. Chromecast should have a white flashing LED light.
     • Solid white means Chromecast is ready to cast or is casting.
     • Pulsing white means Chromecast needs to be set up.
     • Pulsing red or orange means Chromecast is currently updating. It will work after the update.
     • Solid Red means there is an error with your device and you may need to reset it.
   • Make sure the Chromecast is able to see other networks.
   • Make sure your computer or mobile device is connected to the same Internet connect as the TV.
   • If using an Android device that is powered by Android Marshmallow, make sure Location Services is turned ON.
   • Perform a factory reset.
   • Open the Google Home app.
   • Tap your Chromecast device and then click Settings.
   • At the top right, tap More and then Reboot.
5. If the LED light on Chromecast shows a pulsing red light and a black screen.
   
   • Perform a reboot on the device and power off your TV.
   • Try using your Chromecast in another TV.
   • Perform a factory reset on the Chromecast.