Q: Does the WinBook GL20 support more than one monitor?

A: There is an additional VGA connection available for multi-monitor support.

Q: What is the maximum supported system memory (RAM)?

A: The WinBook GL20 includes the maximum supported memory. The supported memory is two 1GB DDR2 667 modules.

Q: Is there a dial-up/fax modem?

A: Yes, the WinBook GL20 has a dial-up/fax modem.

Q: Does the WinBook GL20 support a video card upgrade?

A: There is no video upgrade available for the WinBook GL20.

Q: Where is the Microsoft Office product key?

A: To obtain the Microsoft Office product key, activate the trial by clicking the 60-day trial icon located on the

Q: What recovery options are available?

A: For Windows XP, a Create-Your-Own recovery DVD and a recovery partition are available. For Windows Vista, a Recovery DVD is included. Instructions for using these items are available in the Quick Start Guide. Should the recovery partition or media fail, the store service department can recover the system to original factory settings.

Q: What kind of Anti-virus or Anti-Spyware protection is included?

A: The WinBook GL20 comes with a 90-day trial of the ESET NOD32 anti-virus program. To obtain the username and password for this trial go to www.eset.com/MicroCenter and complete the registration form.

Q: Does the WinBook GL20 support additional drives?

A: There is no support for additional internal hard drives. Use an external hard drive to increase storage space.

Q: What media cards does the Memory Card Reader support?

A: The types of cards supported are Memory Stick(tm), Memory Stick Pro(tm), MultiMediaCard(tm) (MMC) and Secure Digital (tm) (SD) Card. The Memory Card Reader does support Secure Digital(tm) High Capacity (SDHC) cards.