Q: What is the maximum supported system memory (RAM)?

A: The WinBook GL35 supports up to 4GB of DDR2 667 or DDR2 533 memory installable in two 2GB modules.

Q: What kind of Anti-virus or Anti-Spyware protection is included?

A: The WinBook GL35 comes with a 90-day trial of the ESET NOD32 anti-virus program. To obtain the username and password for this trial go to www.eset.com/MicroCenter and complete the registration form.

Q: Where is the Microsoft Office product key?

A: To obtain the Microsoft Office product key, activate the trial by clicking the 60-day trial icon located on the desktop, or Activation Assistant icon in the Microsoft Office folder found in the Start Menu.

Q: Is there a dial-up/fax modem?

A: Yes, the WinBook GL35 has a dial-up modem.

Q: Does the WinBook GL35 support a video card upgrade?

A: There is no video upgrade available for the WinBook GL35.

Q: Does the WinBook GL35 support additional hard drives?

A: There is no support for additional internal hard drives. Use an external hard drive to increase storage space.

Q: Are any of the pre-installed applications removable?

A: Yes, any software is removable by accessing the Add Remove Programs control in Windows XP, or Programs and Features control in Windows Vista.

Q: What recovery options are available?

A: For Windows XP, a Create-Your-Own recovery DVD and a recovery partition are available. For Windows Vista, a Recovery DVD is included. Instructions for using these items are available in the Quick Start Guide. Should the recovery partition or media fail, the store service department can recover the system to original factory settings.