Description: This guide will show you the steps to take when an update from Windows Updates fails to install or fails repeatedly.

First try these Microsoft Fix-Its:

• http://support.microsoft.com/mats/windows_update/
• http://windows.microsoft.com/en-us/windows7/troubleshoot-problems-with-installing-updates

If those don't solve the issue try the following:

1. Press the Windows button + R to bring up the RUN box. Or click Start and type in RUN in the search box.
2. Type in services.msc and press OK.
   
3. Scroll down to Windows Update.
   
4. Right-click and go to Stop.
   
5. Now open up Computer by clicking Start and Computer.
   
6. Navigate to C:\Windows by double clicking on Local Disc C:\ and then Windows.
7. Scroll down until you see the folder SoftwareDistribution.
   
8. Rename the folder to something else: IE: SoftwareDistribution-OLD.
9. Now restart your computer and try Windows Update again.