How to disable or remove Add-ons in Mozilla Firefox Windows 7

Description: If an add-on is preventing Mozilla Firefox from opening follow these steps to disable it.

Make sure Firefox is completely closed before starting this. Restarting your computer will ensure it is closed.

  1. Click Start.
    Windows 7 Start Button
  2. Click Computer.
    Windows 7 Start, Computer
  3. Click through the folders - C:\Users\[Your Username]\
    Windows Explorer, Users
  4. Click within the address bar to edit it.
    Windows Explorer, Edit
  5. Add AppData to the end then press Enter.
    Windows Explorer Address Bar
  6. From there click through the folders - Roaming\Mozilla\Firefox\Profiles\
    Windows Explorer Roaming Profiles
  7. Open the only folder inside of the Profiles folder, scroll down until you see addons.json.
    Windows Explorer Firefox Profiles
  8. Delete addons.json, addons.sqlite and addons.sqlite-journal.
    Windows Explorer Firefox Profiles
  9. Next time you open Firefox the add-ons will not be loaded and will ask you to reload them. Do not enable the corrupted add-on.

Technical Support Community

Free technical support is available for your desktops, laptops, printers, software usage and more, via our new community forum, where our tech support staff, or the Micro Center Community will be happy to answer your questions online.

Forums

Ask questions and get answers from our technical support team or our community.
PC Builds
Help in Choosing Parts
Troubleshooting

Knowledge Base

Helpful articles written by Micro Center Experts.
ESET
Windows

Sign in for the best experience

Access helpful features and personalize your experience - Sign in or create an account now

Sign In
Don't have an account? Create Account