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Frequently Asked Questions
Can You Do the Repairs for Me?
Yes, and we complete the majority of our repairs in house. Unless your computer is covered under warranty, there is a fee associated to the service. We are happy to start a more in-depth diagnosis, which will be the Comprehensive Computer Diagnostic service. We will go over the process with you, and any work will be performed and charged after purchasing the diagnostic. Our Comprehensive Computer Diagnostic service will test all of the components in your computer and provide a detailed report of the findings
Can You Make a Product Recommendation?
We are more than happy to talk tech with you. Our sales associates are also trained to help make sure that you get the right product for you.
Can You Make a Repair Recommendation?
Yes, we can recommend repairs after our free consultation or the more in-depth Comprehensive Computer Diagnostic Service for $49.99, unless you are covered under warranty.
Why Do I Need a Computer Consultation? I Know it is Broken.
The consultation is designed to help us better understand what's going on with your computer, as well as some options for you moving forward. This way, we can potentially save you time and money instead of simply recommending repairs.
Why Should I Choose You for My Consultation?
Our professional technicians are experienced in offering free consultations and comprehensive diagnostics for all types of computer issues. We understand how important your tech is to you, so we'll take the time to listen to your concerns, answer your questions, and help you find the best solution for your needs. Over 40 years of experience speaks for itself - let us help you get your computer back on track.
I don't live in the area. Can I still get a consultation?
Yes! Please contact our Technical Support Team via chat. We are here for you!
How Long Does a Consultation Take?
Consultations typically take about 10 minutes. However, if we find that your computer needs more in-depth troubleshooting, we might recommend a paid 30-minute Priority Care session or talking to one of our sales reps to find the right computer for you.
What Should I Expect After My Consultation?
After your consultation, you'll have a better understanding of your computer issue(s) and some possible solutions. If we find that your computer needs to be repaired, we'll recommend starting the diagnostic process next.
What if I Just Want a New Computer?
Our sales associates would be happy to help you find the perfect new computer for your needs. We'll talk to you about what you're looking for and make recommendations based on your budget and computing needs. So, come in and speak with us today!
I'm Ready to Schedule My Consultation. What's the Next Step?
Great! You can schedule your consultation easily online. Walk-ins are also welcome, so you can come in anytime.